Privacy Policy

1. Introduction

Haler ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Haler construction trucking dispatch platform ("Platform"), including the mobile application and web services available at haler.app.

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect the following types of information:

a. Information You Provide

• Account information: name, email address, phone number, and password
• Organization details: company name, business address, and licensing information
• Driver information: name, contact details, and vehicle information
• Communications: messages, support requests, and feedback you send us

b. Information Collected Automatically

• Location data: real-time GPS location of drivers and vehicles during active dispatch operations
• Device information: device type, operating system, app version, and unique device identifiers
• Usage data: features accessed, actions taken, timestamps, and interaction patterns
• Log data: IP address, browser type, and access times when using web services

c. Information from Third Parties

• Mapping and geocoding data from third-party location services
• Payment processing information from our payment service providers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Facilitate dispatch operations, including job assignment and real-time tracking
• Communicate with you about your account, updates, and support requests
• Process payments and manage billing
• Ensure the safety and security of the Platform and its users
• Generate aggregated, anonymized analytics to improve our services
• Comply with legal obligations

4. Location Data

The Platform collects real-time location data from drivers during active dispatch operations. This data is essential for providing dispatch and fleet management services, including job routing, estimated arrival times, and real-time tracking.

Location data is collected only when the driver is actively using the Platform for dispatch operations. Organizations and their dispatchers can view driver locations within the Platform for operational purposes.

5. How We Share Your Information

We may share your information in the following circumstances:

• Within your organization: Dispatchers and administrators within your organization can access relevant operational data, including driver locations during active jobs
• Service providers: We share information with third-party providers that help us operate the Platform, including cloud hosting, mapping services, and payment processing
• Legal requirements: We may disclose information when required by law, court order, or governmental request
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With your consent: We may share information for other purposes with your explicit consent

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Platform services. Operational data such as job history and location logs are retained for a reasonable period to support business operations and comply with legal obligations.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us at support@haler.app.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Services

The Platform may contain links to or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Platform.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@haler.app